We went for the free evaluation as my child needed a cranial helmet. Initially it was a bit hard to find, but we got there, hidden behind the hospital and we've been to PCH several time before.
The way they treated me and my child was friendly, but I baby had to wait in it's diaper in a very cold room for over 30 minutes. By that time it was tired and cold. The insurance consultant was going to contact us. Finding out insurance wouldn't cover it, they still would charge us $3500 out of pocket. (Ouch). No wonder they have the fancy, unnessecary calendar each year. One other thing I didn't like about it is the way the do the measurements The pull a stocking (like) cover over baby's head, make him sit between 17 flashing cameras to get the measurements.
I am so happy when an other mom told me about http://www.yelp.com/biz/hanger-prosthetics-and-orthotics-phoenix (Hanger). They have basically the same product and what a nice enviroment. No they don't have the super, duper fancy office and calendar. Howver, they said, because insurance wouldn't cover it they would `charge us $1500, still out of pocket, but doable. Also the measurements were done so much more friendlier. Baby sat on my lap, the stocking was cut open and they used a hand laser scanner, while some else played with him.
One big thing I appreciated about Hanger is when they brought out the flashing toys to disctract baby, they asked if he ever had seizures as those kind of toys can trigger them. Cranial consultant never asked a thing and just ran their routine. My baby looks awesome in his Hanger helmet.